Frequently Asked Questions

Can I make funeral arrangements before a death is registered?

Yes, it is possible to begin making funeral arrangements before the death is registered. However, we may not be able to finalise certain details, such as the day and time of the funeral, before you have the death certificate.

The coroner is involved. Do I have to wait before I contact the funeral director?

No. We can help you plan the funeral as soon as you feel ready. Again, you won’t be able to make the final arrangements until the death certificate has been issued.

Can I expect personal attention from the funeral director?

Yes. We are here to help and guide you every step of the way. You are assured of our personal and compassionate attention at all times, and we are available 24 hours a day on 01726 850216.

Can you find me a celebrant?

It is up to you who leads the service – a member of the clergy, a funeral celebrant, or even a family member or friend. But we will able to recommend, and introduce you to, a suitable minister / celebrant and to liaise with them on your behalf.

How much does a funeral cost?

This depends on the type of service you choose, and where it will take place, for instance at a crematorium, in a church or at the graveside. The prices on our page "How much does a funeral cost?" give a guide to our individual funeral packages. You may have a bespoke funeral where you make your personal choice over what is included and we will provide you with a detailed estimate.

Is cremation less expensive than a burial?

Yes. A cremation tends to be less expensive than a burial, primarily because of the cost of the grave. However, costs will vary depending on your individual wishes. We will be available to discuss the options with you, either at our funeral home, or at your home if you’d prefer.

Can I see my loved one again?

A viewing in a chapel of repose can be a precious and comforting time, enabling you to say goodbye in peace and privacy, and to see your loved one at rest before the funeral. It gives you an opportunity to express your thoughts and feelings, and to leave a small keepsake, if you wish.  There is no expectation on you to have a viewing if you don’t want one, but you may wish to consult family and friends about their own wishes.  Some of our packages this is not available.

What do I say to a grieving person?

It can be very difficult to know what to say to someone who has been bereaved; it can feel as though words are simply not enough, and there are no ‘right’ things to say. You will be of huge comfort if you can simply be there to offer your support, in any way that’s needed.

What happens to my loved one's ashes?

There are several options. You can choose to have them scattered in the garden of remembrance at the crematorium, or scatter them in a location that was precious or important to your loved one. Alternatively you can bury them in a family grave or a cremation plot in a cemetery. Ashes can also be placed in an urn and kept at home, or buried in the garden.

What about environmentally friendly or alternative funerals?

We offer a wide range of options for alternative funerals, including woodland burials at a number of sites across the South West. We can also advise you on the choice of a coffin made from environmentally friendly materials, such as wicker, bamboo, linen, wool or cardboard.